Privacy Policy

Last updated: March 2026

1. Information We Collect

We collect information you provide directly (name, email, phone), information generated by your use of the platform (booking history, reviews), and technical data (IP address, device info).

2. How We Use Your Information

We use your information to provide and improve our services, process bookings, send confirmations, provide customer support, and communicate relevant offers and updates.

3. Data Sharing

We share your information with campsite owners (for bookings), payment processors (HitPay), and email service providers (Resend). We do not sell your personal data to third parties.

4. Data Security

We implement industry-standard security measures to protect your data. All payment information is encrypted and processed by HitPay, a BNM-registered payment processor.

5. Your Rights

You have the right to access, correct, or delete your personal data. Contact us at privacy@horura.com.my to exercise these rights.

6. Cookies

We use cookies to maintain your session, remember your preferences, and analyse platform usage. You can manage cookie settings in your browser.

7. Contact

For privacy concerns, contact our Data Protection Officer at privacy@horura.com.my